Regulatory Policy

As Paper & Chain Ltd does not act in specific ‘reserved’ legal areas such as conveyancing, probate, and litigation, we are not required to apply and pay for authorisation from and regulation by the Solicitors Regulation Authority.  This means we can keep our running and administrative costs down. Consequently, we are able to pass on the benefit of savings to our clients and provide our services at a much more competitive rate than solicitors providing the same services.

Our professional indemnity insurance will protect both you and us in case things go wrong.  Further details of our cover are set out in our client terms of business.

You instruct us as professional business affairs advisors, not as solicitors.  We will act honestly and professionally at all times. 

Correspondence between us and our clients will not normally be subject to legal advice privilege (in the way that it is with solicitors and barristers).  This means that it could be disclosable to the court or any opponent in pre-trial or court proceedings.  Our relationship with you is therefore on the same legal footing as any other general or financial business advisor. 

You don't have the right to raise complaints with the Legal Ombudsman.  Our complaints procedure is set out in our client terms of business.